Integration · Customer support

Intercom AI agents for conversations and help articles

Brainwrite connects Intercom to your AI agents so they can search conversations, add internal notes, tag and assign chats, and write help articles. A bot can read today's open conversations, group them by problem, and draft an answer for each. Replying to a customer waits for an approval card unless you've allowed it.

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Brainwrite · Intercom

Search Intercom for open conversations tagged onboarding from the last 3 days. Add an internal note to each with a suggested reply, and list any question we have no help article for.

You connect Intercom once. Your Chief of Staff puts a bot on it.

Search conversations and contacts
Reply to a conversation (waits for an approval card unless you've allowed it)Waits for you
Add internal notes for your teamWaits for you
Tag, assign, close, or reopen conversations
Create and update ticketsWaits for you

An illustrated example. Actions that change something wait for your approval in Ask mode.

In Intercom

What your bots can do in Intercom.

Search conversations and contacts
Reply to a conversation (waits for an approval card unless you've allowed it)
Add internal notes for your team
Tag, assign, close, or reopen conversations
Create and update tickets
Create, update, and list help center articles
Create contacts and attach them to companies

Ask your team · Intercom

Search Intercom for open conversations tagged onboarding from the last 3 days. Add an internal note to each with a suggested reply, and list any question we have no help article for.

Chief of Staff

Open conversation sweep
Article gaps
Onboarding follow-up

Changes in Intercom wait for your approval in Ask mode

Jobs

Jobs your team does with Intercom.

Open conversation sweep

A bot reads open conversations, tags each by topic, and adds an internal note with a suggested reply for the teammate who owns it.

Article gaps

A routine finds questions asked many times this week with no matching article and drafts the missing articles.

Onboarding follow-up

A bot finds new contacts whose first conversation went unanswered and drafts a follow-up for approval.

Set up

How to connect Intercom.

01
Open Connected apps
In Brainwrite, choose Connected apps in the sidebar. The official app sets up the connection service for you; there's no key to paste.
02
Search for Intercom
Find Intercom and choose Connect. You can add more than one account later and label each, such as work or a client.
03
Sign in in your browser
Finish Intercom's own sign-in in your normal browser. The access token stays with the connection service and never enters a bot's prompt.
04
Choose which bots get it
In each bot's settings, give it all tools, an exact list, or none. Imported bots start with none, so nothing reaches your account by surprise.

The Apps catalog: Slack, GitHub, Gmail, Google Calendar, Sheets, Docs, Drive, Notion, Linear, Sentry, PostHog and Discord, each with Connect.

Put it to work

Use cases with Intercom.

FAQ

Brainwrite and Intercom: questions

How do I connect Intercom to Brainwrite?

Open Connected apps, search for Intercom, and choose Connect. Intercom's authorization opens in your browser; pick the workspace and approve. Return to Brainwrite and ask a bot with Intercom tools to list open conversations. The token stays with Composio, not in a prompt.

Can I let a bot write notes but not message customers?

Yes. Under Connected apps in the bot's settings, switch Intercom to an exact list. Include search, get conversation, and create note, and leave out reply to conversation. The bot can suggest answers to your team inside Intercom without being able to send anything to a customer.

Is this the same as Intercom's own AI agent?

No. Brainwrite bots work through Intercom's API from your desktop, alongside your team. They read, tag, note, and draft. They do not replace Intercom's Messenger or answer customers live on your site, and replies wait for approval unless you've allowed them.

Customer support