Integration · Customer support

Help Scout AI agents for your shared inbox

Brainwrite connects Help Scout to your AI agents so they can read conversations and threads, add notes, update tags, and draft replies from your saved replies. A bot can also pull first response time, resolution time, and happiness reports into one weekly summary. Sending a reply to a customer waits for an approval card unless you've allowed it.

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Brainwrite · Help Scout

Pull last week's Help Scout first response time and happiness reports for the Support inbox, compare them with the week before, and list the three topics behind most low ratings.

You connect Help Scout once. Your Chief of Staff puts a bot on it.

List conversations by inbox, folder, or status and read their threads
Create a reply thread (waits for an approval card unless you've allowed it)Waits for you
Add a note to a conversationWaits for you
Update conversation tags, status, and assigneeWaits for you
Read and create saved repliesWaits for you

An illustrated example. Actions that change something wait for your approval in Ask mode.

In Help Scout

What your bots can do in Help Scout.

List conversations by inbox, folder, or status and read their threads
Create a reply thread (waits for an approval card unless you've allowed it)
Add a note to a conversation
Update conversation tags, status, and assignee
Read and create saved replies
Read first response time, resolution, and happiness reports
Look up customers and organisations

Ask your team · Help Scout

Pull last week's Help Scout first response time and happiness reports for the Support inbox, compare them with the week before, and list the three topics behind most low ratings.

Chief of Staff

Inbox first pass
Weekly support report
Saved reply upkeep

Changes in Help Scout wait for your approval in Ask mode

Jobs

Jobs your team does with Help Scout.

Inbox first pass

A bot reads new conversations, tags them, and adds a note with a suggested reply built from your saved replies.

Weekly support report

A routine pulls response time, resolution, and happiness reports and writes a short summary with the week's themes.

Saved reply upkeep

A bot spots answers your team types often and drafts new saved replies for you to review.

Set up

How to connect Help Scout.

01
Open Connected apps
In Brainwrite, choose Connected apps in the sidebar. The official app sets up the connection service for you; there's no key to paste.
02
Search for Help Scout
Find Help Scout and choose Connect. You can add more than one account later and label each, such as work or a client.
03
Sign in in your browser
Finish Help Scout's own sign-in in your normal browser. The access token stays with the connection service and never enters a bot's prompt.
04
Choose which bots get it
In each bot's settings, give it all tools, an exact list, or none. Imported bots start with none, so nothing reaches your account by surprise.

The Apps catalog: Slack, GitHub, Gmail, Google Calendar, Sheets, Docs, Drive, Notion, Linear, Sentry, PostHog and Discord, each with Connect.

Put it to work

Use cases with Help Scout.

FAQ

Brainwrite and Help Scout: questions

How do I connect Help Scout to Brainwrite?

Open Connected apps, search for Help Scout, and choose Connect. Help Scout's authorization opens in your browser; sign in and approve. Back in Brainwrite, ask a bot with Help Scout tools to list your inboxes. The token stays with Composio and is never placed in a prompt.

Can a bot add notes in Help Scout but never reply to customers?

Yes. In the bot's settings under Connected apps, switch Help Scout to an exact list: list conversations, list threads, create note, and the report tools. Leave out create reply thread. That tool is then never offered to the bot, so customers only hear from your team.

Can a bot run Help Scout workflows?

The connector includes a tool to run a manual workflow on a conversation. If your team already uses manual workflows for routing or follow-ups, a bot can trigger them after triage. Grant that tool only to the triage bot, since workflows can send messages depending on how they are set up.

Customer support