Integration · Customer support

Zoho Desk AI agents for ticket triage and follow-up

Brainwrite connects Zoho Desk to your AI agents so they can search tickets and contacts, read ticket conversations and history, and update status, priority, and assignee. A bot can sort the morning queue by department and draft an answer for each ticket in the Brainwrite thread. The connector has no tool for sending ticket replies, so customers only hear from your team.

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Brainwrite · Zoho Desk

List open Zoho Desk tickets in the Billing department from the last 24 hours. Set priority from what each customer wrote, and draft an answer for each one here so I can paste it into Zoho Desk.

You connect Zoho Desk once. Your Chief of Staff puts a bot on it.

Search across tickets, contacts, and other help desk records
List tickets, filtered by a saved view
Read a ticket's conversations, threads, and history
Update a ticket's status, priority, assignee, or other fieldsWaits for you
Create a ticket or upload an attachment to oneWaits for you

An illustrated example. Actions that change something wait for your approval in Ask mode.

In Zoho Desk

What your bots can do in Zoho Desk.

Search across tickets, contacts, and other help desk records
List tickets, filtered by a saved view
Read a ticket's conversations, threads, and history
Update a ticket's status, priority, assignee, or other fields
Create a ticket or upload an attachment to one
Read the resolution of a closed ticket
Look up or create contacts and see their linked accounts
List departments, their teams, and agents

Ask your team · Zoho Desk

List open Zoho Desk tickets in the Billing department from the last 24 hours. Set priority from what each customer wrote, and draft an answer for each one here so I can paste it into Zoho Desk.

Chief of Staff

Morning queue triage
Answer drafts
Resolution digest

Changes in Zoho Desk wait for your approval in Ask mode

Jobs

Jobs your team does with Zoho Desk.

Morning queue triage

A routine reads new tickets, sets priority from the content, and lists the ones that need a person first.

Answer drafts

A bot reads the full conversation and the contact's history and drafts an answer in Brainwrite for your agent to paste or edit.

Resolution digest

A routine reads the week's closed tickets and their resolutions and lists the problems that keep coming back.

Set up

How to connect Zoho Desk.

01
Open Connected apps
In Brainwrite, choose Connected apps in the sidebar. The official app sets up the connection service for you; there's no key to paste.
02
Search for Zoho Desk
Find Zoho Desk and choose Connect. You can add more than one account later and label each, such as work or a client.
03
Sign in in your browser
Finish Zoho Desk's own sign-in in your normal browser. The access token stays with the connection service and never enters a bot's prompt.
04
Choose which bots get it
In each bot's settings, give it all tools, an exact list, or none. Imported bots start with none, so nothing reaches your account by surprise.

The Apps catalog: Slack, GitHub, Gmail, Google Calendar, Sheets, Docs, Drive, Notion, Linear, Sentry, PostHog and Discord, each with Connect.

Put it to work

Use cases with Zoho Desk.

FAQ

Brainwrite and Zoho Desk: questions

How do I connect Zoho Desk to Brainwrite?

Open Connected apps, search for Zoho Desk, and choose Connect. Zoho's authorization opens in your browser; sign in and approve access for your help desk. Back in Brainwrite, ask a bot with Zoho Desk tools to list recent tickets. The OAuth token stays with Composio and never enters a prompt.

Can a bot reply to customers in Zoho Desk?

Not through this connection. Composio's Zoho Desk toolkit reads tickets, threads, and history, and can create and update tickets, but it has no tool for sending a reply. A bot drafts the answer in the Brainwrite thread, and your agent sends it from Zoho Desk.

How do I limit what a bot can do in Zoho Desk?

In the bot's settings under Connected apps, choose all Zoho Desk tools, an exact list, or none. A reporting bot can get list, search, and read tools only. Leave out update ticket, create ticket, and the department logo tools, and the model is never offered them.

Does it work with Zoho CRM?

Zoho CRM is a separate connection. Connect both and grant a bot the tools it needs from each, so it can check a customer's deals in Zoho CRM before drafting an answer to their Zoho Desk ticket. Per-bot grants apply to each app on its own.

Customer support